Common problems:

Nothing happens when I click on an email or x icon.

Please make sure that you have a supported browser and that you have Java Script enabled. Supported browsers include:

  • Internet Explorer 9.0 and higher

  • Firefox 5.0 and higher

  • Netscape 8.0 and higher

  • Safari 3.0 and higher

  • Opera 9.0 and higher

My friend has tried to send me email 3 times and I never receive it.

Make sure your friend is in your Approved list. Ask Mom or Dad to check.

I have tried to send my friend email 3 times and he never received it.

If the email you are trying to send has many links or words that sound like Spam, your email could be blocked. Try removing a few links or reword your email. If you continue to have problems, please email and tell us about the problem.

I got some spam, should I delete it?

Please send us the email by forwarding it to and then delete it.

General questions can be sent to:

Our friendly support staff will try to help you through email. If the problem cannot be resolved through email, you will be given an 800 number to call us with. Support engineers are on duty 7 days a week from 9am to 9pm Pacific Standard Time. However, we are short staffed on the weekends, so your question may take several hours to answer.

Parents: Please visit the parents page to view the FAQ. Most questions are answered there.




Kid Safe Mail™ is a division of Clover Leaf Concepts, Inc.

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